Problem

  • Multiple Sign-ins and Inefficient Access

    Separate sign-ins and time-consuming searches hindered productivity.

  • Inconsistent Branding

    Different design approaches resulted in a disjointed brand experience.

  • Navigating Multiple Browser Tabs

    Users disliked navigating between standalone apps by opening multiple browser windows.

Solution

  • Central Access Point

    A unified 'entry' app for easy navigation to all apps within the ecosystem. Single sign-on.

  • Consistent Branding

    Use the same design system across all apps for a seamless experience.

  • Single tab, or multi tab

    Apps open in the same tab or external tab, giving users control over their tab experience.

Outcome

  • Reduced Access Time

    Achieved over 90% decrease in sign-in friction, as measured by the CSC team.

  • Improved Branding and Tab Experience

    Enhanced visual consistency and user control over tabs, resulting in a more cohesive experience.

  • User Satisfaction

    Improved user satisfaction as revealed through customer feedback.

Sign-in

Admin & User apps

can be opened in same or separate tabs on any device

Apps Apps

Future enhancements

like command bar and customizing dashboard

Command bar Customize dashboard